http://www.newsminer.com/view/full_story/6793395/article-Don%E2%80%99t-just-pay-attention-to-the-big-things? I think we can see the principles he describes in action within our organization. Many of you in our libraries already utilize the “trim tab” effect to some very positive ends. Just being the first available ear for a student’s problems or helping a staff member navigate through some new software, you are there making small but positive steps forward on a daily basis. Pat yourselves on the back.
The fact that the “trim tab principle” can work to negative ends in our organization is something we need to watch for too, however, and do what we can to bring those negative actions to the attention of folks who can turn them around. I look forward to hearing your thoughts on Charlie’s article